Refund policy
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned/ refunded:
- Educational products such as online courses, digital guides, and in-person training.
- We are not able to cancel an order once it has been placed.
- Lash Services. If for any reason you are not satisfied with your lash extensions please reach out within 3 days of getting them done to book a complimentary touch-up. Thank you.
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at:
604-809-9830